If you are assigned to NMRTC Cherry Point and the tenant commands, please note that VIPRR (Virtually Integrated Patient Readiness and Remote) services are currently unavailable.

Active-duty personnel assigned to NMRTC Cherry Point and the tenant commands should complete their online Periodic Health Assessment (PHA) at https://eha.health.mil/EHA/

After completing the assessment, email us here at usn.cherrypoint.nmrtc-c-point.list.nhccp-readiness-clinic@health.mil with the Subject: PHA Appointment

If you have questions or concerns, call: (252) 466-0356 or (252) 466-0355
Health Benefits Advisor services will not be available to patients from Feb. 12 to March 02.

Patients requiring these services, have benefits questions or need assistance with claims information should reach out to Humana Military/TRICARE-East at 1-800-444-5445.
 

Patient Resources

Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

 



How can we help you today?

Patient Relations/Advocate 

Patient advocates advise and help you with medical and dental benefit concerns within this facility. 

 

Beneficiary Counseling and Assistance Coordinator (BCAC)

BCACs educate and help you with TRICARE-related inquiries.

 

Debt Collection Assistance Officer (DCAO) 

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

 

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility.

Contact Us

Phone / Email:

Patient Advocate

Phone:  252 - 466 - 0202
Email:  dha.cherrypoint.nhc-cherry-point.mbx.customer-service-team@health.mil

BCAC/DCAO:

Phone:  252 - 466 - 0133
Email:  dha.cherrypoint.nhc-cherry-point.mbx.customer-service-team@health.mil

Hours: 
Patient Advocate

Monday - Friday
7:30 a.m. - 2:30 p.m.

BCAC/DCAO:

Monday - Friday
8:00 a.m. - 3:00 p.m.

Location: 
Patient Advocate

Naval Health Clinic Cherry Point

BCAC/DCAO:

Naval Health Clinic Cherry Point

Don't forget to keep your family's information up-to-date in DEERS.